The customer

Our client is an internationally active manufacturer of premium furnishings. With several brands and a multilingual team, the company achieves a turnover of between 50 and 500 million euros and employs between 500 and 2500 people.

The Mission: Challenges in E-Mail-Management

Prior to our collaboration, the company faced considerable challenges in the management of case emails. For the creation of new cases alone, there were 70 different email templates that differed according to language, company and recipient. In total, over 300 email templates had to be managed.

The management of the dispatch logic was extremely complex due to several thousand lines of APEX code. This led to the following problems:

• Lack of clarity and traceability: The large number of templates and the extensive code made it difficult to maintain an overview.
• Difficulties with maintenance: Changes to the templates or in the code were time-consuming and error-prone.
• Challenges in testing: The large number of templates and the complex code made testing and quality assurance difficult.

Unsere Lösung: Optimierung durch Visualforce und Custom Labels

To overcome these challenges, we developed a customized solution:

• Translation via Visualforce Email Templates & Custom Labels: By using Visualforce email templates and custom labels, we were able to make email communication more efficient and easily adapt the templates to different languages.
• Visualforce Components for modularization and reusability: Using Visualforce components, we created modular and reusable building blocks that simplified the management and customization of the email templates.
• Configurability via custom object: A user-defined object made it possible to easily configure and manage the e-mail templates without in-depth programming knowledge.
• Batch suitability: Our solution was batch-capable so that large volumes of emails could be processed efficiently.
• Integration into flows / low code: The solution could be easily integrated into existing business processes and workflows, reducing the need for extensive programming.

The Result: Efficient and easy-to-maintain e-mail management

The implementation of our solution brought the customer numerous benefits:

• Improved clarity and traceability: The structure of the e-mail templates is now clear and comprehensible, which makes day-to-day work easier.
• Easy maintenance: Changes and adjustments can be made quickly and easily.
• Efficient testing: The modular structure makes testing the templates much easier and saves time.
• Scalability: The solution is flexible and can be easily adapted to future requirements.
• Integration into existing processes: Thanks to the low-code capabilities, the email templates can be seamlessly integrated into existing business processes.

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With this customer success story, we show how tailor-made solutions can help companies to optimize their internal processes and increase their efficiency. Get in touch with us and together we will develop solutions that will take your company to the next level.