CPQ for international service contracts
A medical technology company wanted to standardise the creation and management of international service contracts. Complex quoting rules, SAP processes and document generation were brought together in a guided CPQ process that could be deployed across countries.
- users
- 300+users
- months of project work
- 21months of project work
- integrated core systems
- 3integrated core systems
What improved
A consistent service-contract process with clear rules, traceable handovers and uniform customer documents across multiple countries.
- Client
- Anonymised - Medical technology company
- Situation
- Service contracts were created across several countries using different processes, manual coordination and inconsistent documents.
- Challenge
- Local contract requirements had to be reconciled with a shared product and pricing model and the existing SAP processes.
- Objective
- Establish a transparent, guided and internationally scalable quote-to-contract process.
- Role of nuvenio
- Architecture, workshops, requirements analysis and implementation
- Approach
- A shared target model was developed with business teams and country organisations, followed by product and rule modelling, iterative implementation, staged testing and rollout.
- Implemented solution
- Salesforce CPQ based on Sales and Service Cloud, SAP integration through MuleSoft and automated contract documents with Documill Dynamo.
- Technologies
- Sales Cloud, Service Cloud, Salesforce CPQ, MuleSoft, SAP, Documill Dynamo
- Project scope
- March 2024 to November 2025, international rollout
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