International Sales Cloud and CPQ rollout
A shared sales platform was created for more than 1,000 users in the international new-equipment business of a medical technology company. The multi-year rollout combined harmonised processes with robust SAP integration, controlled data migration and an automated release process.
- users
- 1,000+users
- programme duration
- 2021–2024programme duration
- rollout countries
- severalrollout countries
What improved
A sales platform used internationally, with consistent core processes, stable integration and a repeatable approach to migration and releases.
- Client
- Anonymised - Medical technology company
- Situation
- Country-specific sales processes, distributed legacy data and inconsistent system usage made it difficult to manage the international new-equipment business as one organisation.
- Challenge
- Processes and data had to be harmonised incrementally without disrupting active sales operations or losing important regional requirements.
- Objective
- Create a scalable platform for lead-to-order processes, marketing handovers, quoting and international rollouts.
- Role of nuvenio
- Solution architect, technical lead, analysis and implementation
- Approach
- Workshops and a global solution design were followed by country-by-country rollouts. Data was migrated through defined mappings and custom Apex batch jobs, with testing, enablement and go-live support for each wave.
- Implemented solution
- Sales Cloud, Account Engagement and Salesforce CPQ with SAP integration through MuleSoft and GitLab pipelines based on Salesforce CLI.
- Technologies
- Sales Cloud, Salesforce CPQ, Account Engagement, Apex, MuleSoft, SAP, GitLab CI/CD
- Project scope
- January 2021 to May 2024, phased international rollout
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